Can I cancel or move my booking?

Tickets for all events at Kenyon Hall Farm are advertised as 'non-refundable'. This page provides further information on exactly what this means...

Can I cancel my booking?

No. It is not possible to cancel a booking to receive a refund, partial refund, voucher or credit.

Can I change the date/time of my booking?

It is best to consider bookings as 'non-changeable' because it is usually not possible to do so. This is because:

1. Most events become fully booked in advance, leaving no spare capacity on alternative dates/times to accommodate extra people.
2. We require plenty of notice to give us time to re-list the original ticket(s) for sale and a chance of re-filling the space(s).

Some events offer a 'reschedule' option, provided there is availability on a future date and time, and as long as sufficient advance notice is given.  Please follow the guidance within your confirmation email to see what is possible for your specific booking.

Can I pass my tickets on?

Yes. If you can't use the tickets you have booked, we are happy for you to pass them on to someone else to use so they don't go to waste.

We don't need to be notified of this exchange. Please send your confirmation email to the new ticket holders and they will give your name and order number on arrival.

Can I change the number of people on a booking?

Depending on the event and the date/time of your booking it might be possible to add an extra person on to the booking, especially if this helps you to attend or to pass your tickets on. To enquire about this possibility, please reply to your original confirmation email to explain the situation and our events team will respond to advise whether they can assist.

It is not possible to remove people from the booking to receive a refund.

Why are the tickets non-refundable and non-changeable?

Since opening our doors to the public in 1978 we have taken pride in offering an affordable day out to families. To allow people from all walks of life to engage with food and farming and make memories on the farm.

After introducing ticketing in 2020 we have continued with this ethos of accessibility and affordability by ensuring our ticket prices are as low as possible.

To do this, we rely on selling a certain number of tickets at a certain price for a particular date/time. This brings in enough money to cover our upfront costs (e.g. staff, materials, booking fees etc) and hopefully leaves a little extra at the end for us to re-invest in the farm.

Unfortunately, this business model simply does not work if the event is under capacity as a result of cancellations or bookings being swapped at the last minute. To move to a more flexible ticket policy would require adding contingency into the ticket prices to cover the losses incurred through events being under-capacity. In short, this would mean significantly higher ticket prices.

We have chosen to prioritise cheaper tickets ahead of ticket flexibility and ask people to accept these terms when booking. Whilst we do understand how frustrating it is to miss out on a booking, we appreciate your understanding in why we have this policy in place.