Terms & Conditions

Each product / ticket has it's own Terms & Conditions. Please scroll down to read the specific T&Cs for the different products and tickets.

All Tickets:

If your ticket is described as non-refundable and non-changeable, please click here for further information on what this means.
If a booking fee has been applied to a ticket, this is always 100% non-refundable under any circumstances. This fee is taken by the providers of the online booking platform at the moment of purchase and is not available to us to return.

Strawberry Picking

Bookings & Pricing

Bookings are non-refundable and cannot be rearranged to a different date. Please refer to our cancellation policy for more details: click here.
Pricing for our pick your own experience varies depending on demand, fruit availability and crop value. Click here to learn more.
Off-peak: Weekdays during term time. Peak: Weekends, bank holidays, and school holidays

Entry & Booking Requirements

All visitors, including adults and children, must check in at the Pick Your Own entrance before entering the fields.
Advance bookings are essential for strawberry picking. Entry payment is required for all other fruit picking.

During Your Visit

Children must be closely supervised at all times by an adult
Dogs are not permitted in the fields
Eating produce in the fields is not permitted.
We ask all visitors to respect our working farm, staff, and other guests.

Picking & Payment

All produce picked must be paid for.
We cannot offer refunds on fruit you have picked. When you ‘Pick Your Own’, you are responsible for selecting the produce and its aftercare.

Cancellations & Conditions

The Pick Your Own experience goes ahead in all weather conditions.
In the unlikely event that we need to cancel a session (e.g. due to a health & safety concern), we will notify you and provide a full refund.

General

We reserve the right to refuse entry to, or remove, anyone unwilling to adhere to these Terms & Conditions.

Easter Egg Hunt

Advanced booking is essential for the Easter Egg Hunt.
Tickets are required for all adults and children, except infants under 12 months.
Bookings are non-refundable. Please refer to our cancellation policy for more details: Click here.
It may be possible to reschedule your booking, subject to giving at least 3 days notice and depending on future ticket availability. Details of how to do this are provided in the confirmation email sent after booking.
In the unlikely event that we need to cancel an Easter Egg Hunt session we will notify you and provide a full refund.
All visitors, including adults and children, must check in before entering the Easter Egg Hunt.
Children must be closely supervised at all times by at least one responsible adult. We expect all visitors to show respect for our working farm, our staff, and other guests.
The Easter Egg Hunt operates in all weathers. Please dress appropriately and remember wellies. Tickets are valid rain or shine.
Dogs are not permitted, except for registered guide dogs.
Access for prams and wheelchairs is weather dependent and cannot be guaranteed. Please contact us in advance to discuss any specific accessibility requirements.
It is not permitted to undertake professional photography or filming (for commercial purposes) during the Easter Egg Hunt without express written permission.
We reserve the right to refuse entry or remove anyone who does not adhere to these Terms & Conditions.
For photoshoot customers only: these Easter Egg Hunt terms are separate from, and in addition to, any agreement you have entered into directly with your photographer.
The eggs collected are small plastic eggs from six different locations. These are exchanged at the end of the hunt for a small Easter treat, such as a toy, chocolate, or candy. Vegan and dairy-free treats are available.

Pumpkin Festival

Bookings are non-refundable. Please refer to our cancellation policy for more details: Click here.
You may change the date or time of your booking up to 24 hours before your booked arrival time, subject to ticket availability. Any changes must be made using the link in your booking confirmation email - they cannot be made by our team by telephone or email. Changes cannot be made within 24 hours of your booked arrival time. Please note: most dates sell out well in advance, so alternative dates or times may not be available once the Festival is underway.
Advanced bookings are essential for pumpkin picking.
Tickets are required for all adults and children, except for infants under 18 months.
All visitors to the pumpkin patch must check-in before entering the field. Tickets are valid for the date and arrival time booked.
The entry ticket does not include a pumpkin. Pumpkins are available to buy on the day, priced from £2+ depending on size and variety.
Dogs are not permitted in the pumpkin patch, except assistance dogs.
Children must be closely supervised at all times by an adult. We expect all visitors to demonstrate respect for our working farm, our staff and other visitors.
Pumpkin picking goes ahead in all weathers. It's a wet and muddy time of year, so please dress accordingly. Wellies are essential!
The Pumpkin Festival takes place on a working farm. Ground may be wet, muddy, uneven and slippery, and visitors should take appropriate care.
Pumpkins are living vegetables and we cannot guarantee how long they will last after picking. We cannot offer refunds for pumpkins that deteriorate naturally after leaving the farm.
Professional photography or filming for commercial purposes is not permitted at the Pumpkin Festival without our express written permission.
In the unlikely event that we need to cancel a pumpkin-picking session (for example, due to a health and safety concern), we will notify you and provide a full refund.
We reserve the right to refuse entry to or remove anyone unwilling to adhere to these Terms and Conditions.

Maize Maze

Tickets are non-refundable. Click here for details.
It is possible to change the date / time of your booking provided you do so at least 24 hours in advance and there are tickets still available for another date / time. Changes can be made using a link in your booking confirmation email. Changes are not possible within 24 hours of your arrival time.
The Maze opens in all weathers, however we can flexible on the time you enter if coming a bit earlier or later on the same day helps avoid a rain shower.
Tickets are required for all people entering: adults and children (except infants aged under 18 months).
There is no limit on how long you spend in the maze - most people take 20-30 minutes to complete it. The maze closes at 4.50pm
Dogs are not permitted in the Maze.
Accessibility to the maze for prams and wheelchairs is possible but tricky in dry conditions. The paths are bumpy dirt tracks making it tiring work. Accessibility following wet weather cannot be guaranteed.
The height of this year's maize stalks ranges from around 4 feet tall to over 8 feet tall. Whilst most children will not be able to see over the maize, there are small sections where adults will. This is good for getting a view of the maze and a breath of fresh air, but is different to other years where the whole maze felt enclosed.
Children must be closely supervised at all times by an adult, who is responsible for their behaviour. Families must stay together and keep to the pathways inside the Maze.

Junior Farmers

Bookings are non-refundable. Click here for more information.
It may be possible to reschedule your booking, subject to giving at least 72 hours notice and depending on future ticket availability. Details of how to do this are provided in the confirmation email sent after booking.
Tickets are required for all children except non-participating siblings under 18 months.
All children must be accompanied by a supervising adult. Accompanying adults do not need a ticket. Maximum 2 adults per family group.
The sessions run in all weathers and take place in a sheltered classroom and out and about on the farm. Please dress for the weather.

Sunflower Trail

Tickets are non-refundable and the date cannot be changed. Click here for details.
The Sunflower Trail opens in all weathers, however we can flexible on the time you enter if coming a bit earlier or later on the same day helps avoid a rain shower.
Tickets are required for all people entering: adults and children (except infants aged under 18 months).
There is no limit on how long you spend on the Sunflower Trail - most people take 15 - 20 minutes.
Dogs are not permitted in the Sunflowers.
Accessibility for prams and wheelchairs is possible but tricky in dry conditions. The paths are bumpy dirt tracks making it tiring work. Accessibility following wet weather cannot be guaranteed.
Children must be closely supervised at all times by an adult, who is responsible for their behaviour. Families must stay together and keep to the pathways.
The Sunflower Trail is a peaceful walking route within the sunflower field. It is not a maze and there are no children's activities inside. Click here to read about our child-friendly Maize Maze.
It is not permitted to conduct a professional photo shoot inside the Sunflower Trail. Professional photographers must email us in advance to enquire about booking exclusive access to our photography area.

Cafe Orders (e.g. Afternoon Teas, Treat Boxes)

Orders for food and drink from the cafe (sit-in or take-away) are non-refundable. In the event that you are unable to make the date you have chosen for your order, if you provide at least 24 hours notice we will re-arrange for a later date. Within 24 hours we are unable to make any re-arrangements.

Gift Vouchers

Should you not be happy with your gift voucher purchase, please email us (orders@kenyonhall.co.uk) within 14 days of placing your order to discuss options for returning the vouchers.

Christmas Food Pre-Orders

We will have your order ready for collection on the date you choose at check-out. Please come at any time within the time-frame stated.
Although every effort will be made to supply exactly what you order, it may occasionally be necessary to substitute an item. If the proposed substitute item is significantly different in nature, size, weight or price, we will contact you to discuss options.
For 'Main Course' meat items, the approx weight advertised is what we will ask the farmer/butcher to provide, based on their estimate of what will be available. However, with free-range produce such as turkeys there can be big variations in size depending on the year (e.g. nice weather in November makes the birds bigger). If on arrival with us the meat weighs significantly more or less (i.e. 500g) than the approx weight advertised we will contact you to discuss and arrange to settle up the difference in cost in a way that is fair to you, us and the farmer/butcher.
We appreciate that Christmas plans can sometimes change. However, many items are supplied by small-scale farmers who allocate produce specifically for you when ordered. As such it may not be possible to cancel or amend your order once it has been placed with us. Orders are officially non-changeable and non-refundable. If your plans do change, please contact us ASAP and we will do whatever possible to accommodate your change in circumstances - the earlier you contact us the more chance there is for us to assist. All changes, additions or refunds will be entirely at our discretion.